Why Choose Us?
Your business depends on your IT systems & your Phone Services . We’re confident that we are the only network services, computer support, VoIP phone company, or IT consulting business in West Michigan that provides these benefits to your business.
Here are the reasons you can depend on Grand Dial Communications to keep you and your business up and running:
- Quick Response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Reputable – Since its beginning in 2004, Grand Dial Communications has been a respected leader in the community and the industry. Our proudest accomplishment is the number of long term clients who year after year put their trust in us.
- Experienced – Our technical staff has over 40 years of combined experience in technologies that matter to your business. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
- VoIP Phone Company – We are your phone company! Unlike many IT Managed Service Providers we are actually a VoIP phone company we are registered with the FCC as a VoIP Interconnected carrier, and maintain our own phone and data center network. We interconnect with top national carriers offering service across the United States.
- Cloud Solutions Experts – We offer unique and innovative cloud solutions. Our in house data center deployments allow us tightly maintain an monitor our solutions allowing us to ensure where all your data is stored, and the performance of your application. Due to our experts years of experience we are able to manged customers solutions hosted with third-party platforms. Offering you the services you need the way you need them now.
- Business Savvy – We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
- One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
- Comprehensive Project Management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
- No Geek Speak – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
- 100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.