Business Process Management

Are your processes reproducible, dependable, and transferrable?

Get the most out of your operations…


Business Process Management Workshop

More dates coming soon!

Presented by Bryant’s Healthcare Solutions & Grand Dial Communications

You and your team have processes in place for smooth and efficient operations. But have you properly documented how you accomplish all that you do? Do you have a method to quickly transfer that procedural knowledge to new hires or to improve productivity?

Learn how to capture your best business practices and procedures at the Business Process Management Workshop. This full-day, hands-on seminar is packed with practical exercises and team building activities designed to help you:

* Identify your top-priority, critical processes & procedures * Validate customer expectations or patient requirements * Breakdown & document steps in the procedural work flow * Develop methods for measuring, managing & improving processes * Improve team collaboration & communication around procedural issues

Ideal for business owners, department heads, team leads, and everyone they work with!

The Business Process Management Workshop builds a strong foundation so you and your team can get them most out of existing processes and continual improvement. Presenters Donald Tex Bryant of Bryant’s Healthcare Solutions and Bryant Zimmerman of Grand Dial Communications have teamed up to develop an action-oriented seminar that enables participants to walk away with real-world skills and tools ready for implementation.

The Business Process Management Workshop is perfect for anyone looking to:

*Enhance service or product outcomes *Increase satisfaction among customers, clients and patients *Reduce costs in providing services or products *Increase return on investment

Bring yourself, your key players, or your whole team.

Whether you’re in IT, healthcare, administration, business ownership or another specific industry, you will leave with a better understanding of how to define your processes and the steps you need to take to better communicate them and reproduce them reliably throughout your organization.

Ensure your ongoing success and process improvement by enrolling today!

Date | Dates coming soon!
Time | 8:30 a.m. – 4:30 p.m. (Session includes one hour break for lunch and two stretch breaks.)
Location | Grand Dial Communications, 2610 Horizon Dr. SE – Suite 130, Grand Rapids, MI 49506 Map it!
Cost | $300/person -OR- $275/person for groups of 2 or more

Can't attend? Contact us to stay updated on future training opportunities offered by Grand Dial Communications.

Registration Open Soon